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Return Policy
🔁 Return and Warranty Policy for MM S&R
Morales Mtz Sales and Repair (MM S&R) is committed to providing high-quality service and reliable products. This policy outlines the terms for returns, exchanges, and warranty coverage for both repair services and product sales.
1. Repair Service Warranty (Guaranteed Workmanship)
We stand behind the quality of our repair work.
- Warranty Period: All repairs performed by MM S&R are covered by a 30-day limited warranty on parts, starting from the date the device is picked up, unless a longer warranty period is explicitly specified in the part description on your receipt.
- Coverage: This warranty covers the specific part(s) replaced and the labor performed for the original repair job. If the part we installed fails due to a defect or our workmanship within the warranty period, we will repair the device again at no charge.
- Policy on Refunds: MM S&R does not offer money back or cash refunds for the repair service (labor) itself. Our warranty provides free re-service and replacement of the defective part installed.
- Exclusions (Voided Warranty): The warranty is immediately void if:
- The device sustains new physical damage (e.g., drops, cracks, liquid exposure).
- The device is tampered with by anyone other than an MM S&R technician after the initial repair.
- The issue is unrelated to the original repair (e.g., we replaced a screen, and a new battery issue arises).
- Any seals or stickers placed on the device are broken or removed.
2. Pre-Owned Device Sales Returns and Warranty
A. Sales Warranty
All certified pre-owned devices sold by MM S&R are covered by a 45-day functional warranty.
- Coverage: This warranty covers internal hardware defects that affect the device's main functions (e.g., camera failure, screen touch failure unrelated to physical damage).
- Remedy: During the warranty period, MM S&R will attempt to repair the device first. If a repair is not possible, we will offer a replacement device of equal or greater value. If neither is possible, a full refund may be issued.
- Exclusions (Voided Warranty): The warranty is void if the device sustains new physical damage, liquid damage, or has been tampered with.
B. Device Return Policy (Buyer's Remorse)
- Period: We offer a 7-day return period for devices if you simply change your mind, provided the device is returned in the exact same condition as purchased.
- Condition: The device must be free of any new scratches, cracks, physical damage, or water damage. All original accessories must be included.
- Restocking Fee: Returns accepted under this condition will be subject to a 25% restocking fee to cover testing and processing.
3. General Policy Terms
- Proof of Purchase: All returns and warranty claims require the original receipt or proof of service/purchase.
- Contact First: All returns and warranty claims must be initiated by contacting MM S&R directly via phone or email before returning the item or device.
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